Towson University works closely with Cisco Communications and other third-party service
vendors to provide service for office phones, data lines and audiovisual applications
throughout campus. Many common support-related topics are addressed in the FAQs that
our faculty/staff support team has created for your reference.
Telecommunications Service Roles and Responsibilities
The Towson University Telecommunication department works closely with Network Engineering
to provide data, voice and video throughout the campus community. The main service
roles and responsibilities of this department include but are not limited to:
Maintenance of the campus telephone and television system.
Maintenance of the help center where faculty and staff can call for help using the
telephone system, request new telephone service, ask for changes to existing service
or obtain help with billing.
Installation and support of new phone lines, television jacks and data network ports.
Installation and maintenance of the University’s fiber, copper and coaxial cabling
installed inside and between each building.
Coordination with Facilities Management during the construction of new buildings and
the renovation of old buildings to design and install the physical infrastructure
on which telephone, television, and data network services are provided. This physical
infrastructure includes hub rooms, fiber, copper and coaxial cables, and the pathways
through the building in which the cable is run. It also refers to the underground
duct banks and manholes through which cable is run between buildings.
To ensure campus communication can function efficiently and properly, OTS is unable
to block telemarketer numbers.
It's common for telemarketers to “spoof” their telephone number. This means the number
you see is usually not their real number, it’s a fake one chosen at random, and that
can be changed often to work around blocks. These are the challenges posed by blocking
a phone number:
Disruptive to business: the number could belong to an individual that has legitimate business with the University
Ineffective: it won’t prevent the telemarketer from calling, since they can switch to another
Costly: there are administrative costs to build and maintain lists of blocked numbers
What can I do?
There is no way to eliminate all telemarketing calls, but here’s what you can do to
help reduce them:
End the call. If the call is a robocall, simply hang up. Do not press buttons to be taken off their
call list or to speak with a live person. This signals you are willing to interact
with them and will likely lead to more calls.
Request do-not-call status. If the call is from a live person, ask them to stop calling you and to put your number
on their do-not-call list.
Do not answer. If you receive repeated unwanted calls from the same number, do not answer.
Level 3 Communications, Inc. supplies the campus with local and long distance calling