Phones

Cisco IP Phones is the standard for Towson University. Below are numerous resources that can assist in learning the functions and features of this phone. Resources for departmental telephone coordinators are also included.

Office Phone Resources

There are three different models of Cisco IP Phones available at Towson: 7945, 7965 and 8851. Please be sure to look for information under the correct model heading below. In addition, there are online phone settings and voicemail management sites. These sites work for all Cisco IP phone models. 

Phone Management (all Models)

Cisco Phone Self Care Portal (PDF)
The Cisco Unified Communications Self Care Portal enables you to easily adjust phone, voicemail and call forwarding settings. This guide will step you through available features.

Retrieving Voicemail While Away from your Desk (PDF)
There are three ways to retrieve your voicemail messages when you are away from your desk: check your Outlook inbox, call in from off campus, or log into the online Cisco Personal Communications Assistant. This self-help document will step you through all options.

Models 7945 and 7965

Cisco IP Phone: Quick User Guide (PDF)
This guide provides information on Making/Answering a Phone Call, Transferring a call, Handset Phone Features, Basic Phone Features, Voicemail (Setting Up and Retrieving), Creating a Conference Call, Transferring and Forwarding Calls and more.

Cisco IP Phone: Speed Dialing and Abbreviated Dialing (PDF)
Set up your Cisco IP Phone for speed dialing and also for abbreviated dialing. Speed dialing allows you to program a number directly on an open speed dial button and it will be displayed on the LCD screen. Abbreviated dialing allows you to program from 1 to 199 numbers on your telephone keypad. Pressing that number will dial the programmed telephone number. This self-help document will show you how to create and use a speed dial and abbreviated dialing.

Cisco IP Phone: Voicemail (Setting Up and Retrieving) (PDF)
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voicemail.

Cisco IP Phone: Transfer and Forward Calls (PDF)
Using the Cisco IP Phone, transferring and forwarding calls is a relatively simply process. This self-help document will show you two ways to transfer calls and how to forward all calls.

Cisco IP Phone: Basic Phone Features (PDF)
The Cisco IP Phone offers a variety of different ways to perform the basic features. This self-help document will teach you the those basic features including making a phone call both on and off campus, answering a call, putting a call on hold and using the redial feature.

Cisco IP Phone: Creating a Conference Call (PDF)
Use the conference feature to add up to six additional parties to an established call, or join two existing calls together. Joined calls are used for spur of the moment, three-way conversations. This self-help document will show you how to create a conference call and how to join two callers together.

Cisco IP Phone: Recording Alternative Greetings via the Phone (PDF)
Use alternative voicemail greetings when the standard greeting is not appropriate. For example, set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave, and another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone.

Cisco IP Phone: Transferring a Call (VIDEO)
Transfer a call directly to a recipient, or speak with the recipient before the transfer. This video will walk you through how to speak with a recipient before transferring a call.

Cisco IP Phone: Recording a Busy Greeting (VIDEO)
Set up different alternative voicemail greetings for when the standard greeting is not appropriate. There are five additional greetings that may be set up. This video will show you how to set up the busy alternative greeting using your phone.

Cisco IP Phone: Creating a Conference Call (VIDEO)
Use the conference feature to add additional parties to an established call. You may add as many as 6 parties to a conference call. This video will walk you through this process.

Cisco IP Phone: Answering Multiple Calls on One Phone Line (VIDEO)
If you are on a call and your phone rings, you may pick up the other call and the original call will automatically be put on hold. You may then switch between the two calls. This video will show you how to answer multiple calls on one phone line.

Cisco IP Phone: Connecting Your Phone (PDF)
You may need to reconnect your phone for a variety of reasons; for example, your office location has moved. Your Cisco IP Phone works in conjunction with your computer and must plugged into both a network port and your Towson-owned computer. This self-help document provides guidance in connecting your phone.

Model 8851

Cisco IP Phone 8851: Quick Reference Guide (PDF)
This guide provides information on Making/Answering a Phone Call, Transferring a call, Handset Phone Features, Basic Phone Features, Voicemail (Setting Up and Retrieving), Creating a Conference Call, Transferring and Forwarding Calls and more.

Cisco IP Phone 8851: Connecting Your Phone (PDF)
You may need to reconnect your phone for a variety of reasons; for example, your office location has moved. Your Cisco IP Phone works in conjunction with your computer and must plugged into both a network port and your Towson-owned computer. This self-help document provides guidance in connecting your 8851 phone.

Cisco IP Phone 8851: Recording Alternative Greetings (PDF)
There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone.

Cisco IP Phone 8851: Voicemail (Setting Up and Retrieving) (PDF)
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voicemail.

Information for Telephone Coordinators

Managing the Telephone Directory (PDF)
As your department’s telephone coordinator, it is your responsibility to update the telephone directory with the most recent information. This self-help document will show you how to access and edit your departmental telephone directory.

 

FIND your Telephone Coordinator

Unsure of your Department's Telephone Coordinator?

Contact the OTS Telecom Help Center at 410-704-5151 or  for assistance.

 

 

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