Phones

Cisco IP Phones is the standard for Towson University. Below are numerous resources that can assist in learning the functions and features of this phone. Resources for departmental telephone coordinators are also included.

Office Phone Resources

Cisco IP Phone: Quick User Guide (PDF)
This card provides information on Making/Answering a Phone Call, Transferring a call, Handset Phone Features, Basic Phone Features, Voicemail (Setting Up and Retrieving), Creating a Conference Call, Transferring and Forwarding Calls and more.

Cisco IP Phone: Speed Dialing and Abbreviated Dialing (PDF)
You may set up your Cisco IP Phone for speed dialing and also for abbreviated dialing. Speed dialing allows you to program a number directly on an open speed dial button and it will be displayed on the LCD screen. Abbreviated dialing allows you to program from 1 to 199 numbers on your telephone keypad. Pressing that number will dial the programmed telephone number. This self-help document will show you how to create and use a speed dial and abbreviated dialing.

Cisco IP Phone: Handset Phone Features (PDF)
Your Cisco IP Phone demonstrates the latest advances in VoIP (voice over Internet protocol) technology. This phone has a large, backlit, easy to read color display, date and time feature, speed dial buttons, caller id, access to call histories and much more. This self-help document will guide you through the handset features of the phone.

Cisco IP Phone: Voicemail (Setting Up and Retrieving) (PDF)
Before you can listen to your voicemail messages, you must set up your voicemail. This self-help document will show you how to set up voicemail, retrieve your messages, and send all your calls to voicemail.

Cisco IP Phone: Transfer and Forward Calls (PDF)
Using the Cisco IP Phone, transferring and forwarding calls is a relatively simply process. This self-help document will show you two ways to transfer calls and how to forward all calls.

Cisco IP Phone: Basic Phone Features (PDF)
The Cisco IP Phone offers a variety of different ways to perform the basic features. This self-help document will teach you the those basic features including making a phone call both on and off campus, answering a call, putting a call on hold and using the redial feature.

Cisco IP Phone: Creating a Conference Call (PDF)
You may use the conference feature to add additional parties to an established call. You may add as many as 6 parties to a conference call. You may also join two existing calls together. Joined calls are used for spur of the moment, three way conversations. This self-help document will show you how to create a conference call and how to join two callers together.

Cisco IP Phone: Recording Alternative Greetings via the Phone (PDF)
You may set up alternative voicemail greetings to be used when the standard greeting is not appropriate. For example, you may set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave and yet another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the phone.

Cisco IP Phone: Recording Alternative Greetings via the Website (PDF)
You may set up alternative voicemail greetings to be used when the standard greeting is not appropriate. For example, you may set up a greeting for when your phone is busy, a separate greeting for when you are on vacation on an extended leave and yet another greeting when the University is closed for the holiday. There are six alternative greetings you may set up including the standard greeting. This self-help document will show you how to set up alternative greetings via the website.

Cisco IP Phone: Transferring a Call (VIDEO)
You may transfer a call directly to a recipient or speak with the recipient before the transfer. This video will walk you through how to speak with a recipient before transferring a call.

Cisco IP Phone: Recording a Busy Greeting (VIDEO)
You may set up different alternative voicemail greetings to be used when the standard greeting is not appropriate. There are 5 additional greetings that may be set up. This video will show you how to set up the busy alternative greeting using your phone.

Cisco IP Phone: Creating a Conference Call (VIDEO)
You may use the conference feature to add additional parties to an established call. You may add as many as 6 parties to a conference call. This video will walk you through this process.

Cisco IP Phone: Answering Multiple Calls on One Phone Line (VIDEO)
If you are on a call and your phone rings, you may pick up the other call and the original call will automatically be put on hold. You may then switch between the two calls. This video will show you how to answer multiple calls on one phone line.

Cisco IP Phone: Connecting Your Phone (PDF)
You may need to reconnect your phone for a variety of reasons; for example, your office location has moved. Your Cisco IP Phone works in conjunction with your computer and must plugged into both a network port and your Towson owned computer. This self-help document provides guidance in connecting your phone.

Information for Telephone Coordinators

Managing the Telephone Directory (PDF)
As your department’s telephone coordinator, it is your responsibility to update the telephone directory with the most recent information. This self-help document will show you how to access and edit your departmental telephone directory.

FIND your Telephone Coordinator

Unsure of your Department's Telephone Coordinator?

Contact the OTS Telecom Help Center at 410-704-5151 or  for assistance.

 

 

Adobe Reader Download button