TechHelp is the Office of Technology Services’ (OTS) online system for requesting
tech support, submitting IT project requests, asking questions or providing feedback
on TU’s technology-related topics.
New & Improved!
The TechHelp Service Desk and Knowledge Base launched in 2022. Using campus feedback,
the Office of Technology Services (OTS) continues to add services and modify resources.
How to use TechHelp
TechHelp has a mobile-friendly and responsive design making it easy to use from any
device. Follow ticket status, including steps taken to resolve the submitted issue,
or service request history, by logging into TechHelp at any time. You can search the
services without logging in but will need to use your TU NetID and password to submit
or see a previously submitted ticket.
Navigate to techhelp.towson.edu to launch TechHelp. From here you can:
- Select an appropriate action button to open a new ticket, view an existing ticket, or manage your NetID. When you click
“Open a Ticket,” you’ll see icons and categories with descriptions to help you select
the service you need. Once selected, click “Open a Ticket” to launch the online form
and complete all fields before submitting.
- Search the Knowledge Base. Access technology articles for using TU's technology. Choose from topics organized
by service category or use a keyword in the search tool to return how-to articles.
Logging into the Knowledge Base is recommended. This allows TU NetID holders to see
more in-depth resources versus the general public view.
- Access support Help Center contact info. You’ll see details for directly contacting our help desks for more urgent needs including
Student Computing Services, the Faculty Staff Help Center, Blackboard and Telecom
(phones). You can also contact a help center for TechHelp-related questions.
- See important TU IT-related news: OTS will post news here like project dates that affect the campus.
- View helpful modules for quick access: see a list of your recent requests, plus popular and your recently visited services.
Check the top five topics before starting
Your request topic (and appropriate solution) might appear on OTS’ top five service
request list. Review the topics before completing a service request to save time and
Top Five Service Requests
ACCOUNTS (FACULTY/STAFF/STUDENTS): How do I reset my password?
Go to towson.edu/netid
. Select the option for "Reset password."
BLACKBOARD (FACULTY): How do I copy my course from one semester to another?
- Navigate to blackboard.towson.edu.
- Login with your Towson University NetID and Password.
- Enter the course that contains the content you'd like to copy.
- On the left hand side under your course management menu, click Packages and Utilities.
- Select Course Copy.
- Under “Select Copy Type,” choose Copy Course Materials in to an Existing Course.
- Next to “Destination Course ID” click Browse. Select the course you'd like to copy your current course in to.
- Click Submit.
- Choose Select All under “Select Course Materials.”
- We suggest scrolling down to Discussion Boards and choosing Include only the forums,
with no starter posts. Choosing this option brings only the Forum and leaves out student’s
- Click Submit.
OUTLOOK (FACULTY/STAFF): How do I create an "Out of Office" email auto-reply message?
- Click the File tab, and then click the Info tab in the menu.
- Click Automatic Replies (Out of Office).
- In the Automatic Replies dialog box, select the Send Automatic Replies check box.
- If you want to specify a set time and date range, select the Only send during this time range check box. Then set the Start time, and then set the end time.
- In the Inside my organization tab, type the message that you want to send within your organization, and in the Outside My Organization tab, type the message that you want to send outside your organization.
- Click OK.
- If you selected the “Only send during this time range” option in step 4, the Automatic Replies (Out of Office) feature will continue to run until the date and time set for the End Time in step 5 is reached.
- Otherwise, the Automatic Replies (out of office) will continue to run until you repeat
step 1 and select the “Do not send automatic replies” option.
PHISHING (FACULTY/STAFF/STUDENTS): I've received a suspicious email message-how do
I report it?
Forward the email to phishing AT_TOWSON.
Faculty/Staff using Outlook:
- When you open any message, you will see a Report Phish button to the far right of the ribbon.
- If you suspect that the current email is a phishing attempt, click the Report Phish button. A side panel will appear to the right of the message.
- Click the Report Phish button. The email will be deleted, and TU's Information Security team will be alerted
to the possible attempt.
WI-FI (FACULTY/STAFF/STUDENTS): How can I connect to the fastest and most secure campus
Connect to tu-secure. If you're having trouble connecting, reset your configuration or try these tips.