TechHelp is the Office of Technology Services’ (OTS) online system for requesting tech support, submitting IT project requests, asking questions or providing feedback on TU’s technology-related topics.
TechHelp has been an updated, easy-to-use and modern online service request system. Ongoing efforts continue to enhance features and develop the knowledge base.
TechHelp has a mobile-friendly and responsive design making it easy to use from any device. Follow ticket status, including steps taken to resolve the submitted issue, or service request history, by logging into TechHelp at any time. You can search the services without logging in but will need to use your TU NetID and password to submit or see a previously submitted ticket.
Navigate to techhelp.towson.edu to launch TechHelp. From here you can:
Your request topic (and appropriate solution) might appear on OTS’ top five service request list. Review the topics before completing a service request to save time and effort.
Forward the email to phishing AT_TOWSON.
Faculty/Staff using Outlook:
If you are still having trouble connecting to tu-secure, resetting your network settings or manually setting up wifi may be the solution.