Report a Cybersecurity Incident
By reporting a cybersecurity incident, you can help the Office of Information Security (OIS) protect Towson University.
What is a cybersecurity incident?
A cybersecurity incident is defined as a violation of Towson University's OTS Policies. Common violations of these policies include:
- phishing scams that mimic Towson University
- malware/viruses
- unauthorized access to your account
When to report a cybersecurity incident
OIS would like to know if you suspect that:
- Your university-owned computer becomes infected
- You received a phishing email
- Someone else has fraudulently accessed your account
How to report an incident
Cybersecurity incidents
Submit a TechHelp service request with this info:
- Your name and NetID
- Date and time you first noticed the suspicious activity
- Computer name (e.g. "Johns-PC")
- Operating System (e.g. Windows 8, Mac OS X 10.10)
- Brief description of the incident - did you download something? Did you download a file from a USB flash drive? Has someone else been sending emails from your account?
Financial Identity Theft at TU
To report a financial red flag or the suspected identity theft of a TU customer, complete and submit the Identity Theft Incident Report.
Get an infected computer cleaned
The Office of Information Security does not clean your computer. To have your computer cleaned, contact:
- Students: Student Computing Services
- Faculty and Staff: The OTS Faculty/Staff Help Center