Internet Troubleshooting

TU relies heavily on the Internet for academic and administrative work. OTS wants to make sure the campus stays connected and we’re here to help. If you’re having issues with Wi-Fi or wired Internet, try these quick fixes or contact us so we can get and keep you connected.

See if there are any current Wi-Fi or wired Internet issues.

Check OTS Alerts

Let us know about Wi-Fi or wired Internet issues.

Report an issue

Try these common fixes

  • Make sure you’re on the right Wi-Fi network: students, faculty and staff should use tu-secure
  • Select "Forget the Network" in settings for both tu-secure and tu-openaccess, then re-add tu-secure.
  • Restart your computer or device.
  • Double check that your device's Wi-Fi is on.
  • Connect to the closest Wi-Fi access point: turn Wi-Fi off and back on.
  • Close apps that run in the background-they could be using all available bandwidth.
  • Make sure your software is up-to-date.
  • Find the closest location with Wi-Fi and report connection trouble locations, especially if it always happens in the same place.

Support

If you’re still having problems connecting, we want to know. Report location issues, or for assistance contact Student Computing Services or the OTS Faculty/Staff Help Center.

In Residence Halls

If you live in Millennium Hall, Tubman House or West Village 1, your network is supported by Apogee (see contact info). Residents of those buildings can still contact Student Computing Services for help with network issues at other campus locations.

All other residence hall residents should contact Student Computing Services for network help in their building or to report issues anywhere on campus.

In Offices

Try troubleshooting wired desktop Internet issues with these steps (PDF). If the problem persists, report location issues or for assistance contact the OTS Faculty/Staff Help Center.

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