About the Office of Technology Services

OFFICE OF TECHNOLOGY SERVICES

Mission Statement

The Office of Technology Services provides leadership and support for the University’s strategic direction by leveraging technologies and resources to foster student success, academic achievement, and institutional excellence within a culture of service, innovation, and collaboration.

OTS Units

The Office of Technology Services (OTS) is comprised of units working together to ensure the technological success of Towson University students, faculty, and staff. Together, these units offer responsiveness, services and quality support to keep the campus—and our technology—working. 

Behind TU’s technology are many talented and highly skilled professionals with expertise in computing operations, IT project management, networking, telecommunications, application development, information security, finance, customer service, support and other technology-related areas. 

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The Office of the CIO

The Office of the CIO provides strategic guidance to align OTS efforts with university priorities. The CIO leads OTS, directing university IT, digital transformation, user experience, academic support, research, emerging technologies, cybersecurity and compliance.

Reporting directly to the CIO are the Deputy CIO, the Office of Information Security & Privacy, the Planning & Project Management Office, Enterprise & Infrastructure Services, and financial and administrative teams. Reporting to the Deputy CIO are Enterprise Applications & Analytics, Academic Technology & Customer Service, and Digital Experience Technology.

Overview of Office of CIO teams by function

• Financial, Business and Administrative Operations
• Senior Campus Leadership Engagement
• Strategic Planning and Guidance 

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Academic Technology & Customer Service (ATCS)

ATCS provides a wide range of services focused on students and their academic success. ATCS leads engagement and outreach with colleges and student organizations in support of academic technology planning and programs.

Overview of ATCS teams by function

• Academic Technology Planning & Engagement
• Audio/Visual and Digital Media Engineering  
• Blackboard (LMS)
• Classroom & Computer Lab Technologies
• Client and Field Support Services
• Multimedia Equipment
• Residential Network (ResNet)
• Student Technology Fee program
• Technology Support Desk

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Digital Experience Technology (DET)

This group designs and improves the way the campus experiences technology.

Overview of DET teams by function

• CRM (Salesforce)
• Digital Accessibility
• University website (towson.edu)
• Website Development

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Enterprise Applications & Analytics (EAA)

EAA supports university-wide business systems that allow students, faculty, and staff to perform administrative tasks. Systems supported include Stratus Financials, PeopleSoft Human Capital Management and Campus Solutions. This team also provides services to support university-wide information and analytics and a range of business applications including business intelligence dashboards. 

Overview of EAA teams by function

• Business Solution Development
• Core Business Systems: Student, HR, Finance and Workflow
• Dashboards and Analytics
• Data Engineering
• Integrations

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Enterprise & Infrastructure Services (EIS)

EIS designs and operates many of the technology services that support daily work, learning and research at Towson University. The teams manage campus networks and telecommunications, datacenters, servers, storage, NetIDs, email, collaboration tools, websites, and managed devices. EIS also monitors service health, responds to incidents, and helps departments and researchers plan technology solutions.

Overview of EIS teams by function

• Infrastructure Planning and Architecture
• Identity & Access Management
• Networks, Internet & Telecommunications
• On-Premise and Cloud Data Centers
• Monitoring and Incident Response
• TechHelp Administration
• Productivity, Collaboration, AI and Web platforms
• Servers, Storage and Hosting
• Research IT
• Virtual Desktops and Endpoint Management 

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The Office of Information Security & Privacy (OISP)

From both a technological and policy perspective, OISP promotes data security, security policy compliance and safe computing practices across campus business units and academic departments.

Overview of OISP teams by function

• Audit and Compliance Management
• Cybersecurity Risk Management
• Data Privacy Management
• Information & Data Governance
• Security Operations
• Threat Management  

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Planning & Project Management Office (PPMO)

The PPMO guides technology projects that are in alignment with university strategic goals, enabling OTS to support the success of faculty, staff, and students. The Project Management Office (PMO) team within the PPMO receives, facilitates and manages technology-related requests for the campus.

Overview of PPMO Teams by function

• Change Management
• IT Project Management
• Project Communications
• Solutions Analysis