TU offices can send and receive faxes electronically. Outgoing documents are sent through an online application and incoming PDF versions are sent and saved directly to departmental SecureShares set up specifically for faxing.
TU’s outdated landline fax machines are being replaced with a modern electronic fax service.
The Office of Technology Services (OTS) is replacing traditional phone line-based fax service with an online, web-based version. Existing fax numbers won’t change, and faxing can be done directly from a computer. The project team is reaching out to TU offices to migrate fax lines to the new eFax service. If you own a fax line and haven’t heard from OTS or if your department no longer needs an existing fax line, contact efax AT_TOWSON before August 1.
This project is underway and is expected to wrap up by the beginning of fall 2022.
Questions? Contact the eFax project team at efax AT_TOWSON
Departments designate fax coordinator(s) to send and receive faxes on behalf of anyone in their area. If you don't know who your coordinator is, contact your Administrative Assistant. Generally, the fax and phone coordinators are the same individual(s).
TU employees (non-fax coordinators) needing to send or receive a fax: contact your department's designated fax coordinator. Work with them to coordinate a send, check if you have any new faxes or give them a heads up if you're expecting one.
Designated departmental fax coordinators: before being able to send and receive faxes from your computer, you'll need to associate your account using the unique token code that is provided in the confirmation email from OTS. Once associated/validated, log into the eFax system using a valid TU NetID and password.
If you need help with associating an account or to request a new eFax account for your department, submit a TechHelp ticket. If a coordinator role needs to be updated or leaves your department, submit a TechHelp.
There are two ways for fax coordinators to send faxes: use “My Personal Folder” to send faxes only you will have access to manage and “Shared Queues” for departmental viewing and workflow monitoring. See the self-help videos for specifics like how to sign and upload documents and send a fax.
When an incoming fax is received, designated department members will get an email notification. Faxes are received as a PDF and stored in a SecureShare location with the naming convention ((\\secureshare\fax-(DEPT)). See the self-help videos for specifics like how to print, archive and delete faxes.
TU employees expecting a fax: if you don't have access to your department’s fax SecureShare, contact your Administrative Assistant or your phone/fax coordinator to locate it. If the document doesn’t contain confidential information, they can print or forward you the PDF in an email. If it’s confidential, you’ll need to coordinate access through a SecureShare (PDF) or TU’s File Delivery Service.
Note: documents containing confidential data should not be emailed, saved to a computer's hard drive, or saved to a custom or department share. Learn more about handling confidential data at TU (PDF). If you need more guidance, submit a TechHelp ticket.