Frequently Asked Questions

How will I receive my billing statement?

If you are an active student, you will receive an email notification at your campus email address when new billing statements are generated. No paper bills will be mailed.

If your Towson Net ID (username) becomes inactive and you have a balance on your financial account, you will be sent a paper bill to your permanent address.

Will I be able to view or print previous eBill statements?

Yes, prior eBill statements are available through the eBill and payment system. As eBills are generated, you will be able to access both current and up to 18 months' previous statements online.

What should I do if I did not receive an email notification that my eBill is available?

If you do not receive an email notification that your eBill is available at least one week prior to your processing due date, call the Student & University Billing Office at 410-704-2100, or 1-888-528-7727. Failure to satisfy the eBill statement balance does not discharge the financial obligation or late payment assessments and may result in the cancellation of your class schedule.

How can I mail in a payment?

To mail in your payment, print a copy of your latest eBill and mail it along with check or money order to Towson University, Student & University Billing Office, 8000 York Rd, Towson, MD 21252-0001. Please record your name and student ID on check payment.

Credit card payments are not accepted by mail, in-person or phone. Credit cards are processed online through a third party vendor with a 3.00% convenience fee assessed on the payment amount.

To whom do I make my check payable?

All checks or money orders should be made payable to Towson University. Payment in full must be made by your term due date to avoid a late fee and possible class cancellation. The student’s name and ID number must appear on all checks submitted to the university.

What are the Student & University Billing Office hours?

The Student & University Billing Office Customer Service Center is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The Student & University Billing Office Payment Center is open Monday through Friday from 8:30 a.m. to 4 p.m. 

What should I do if I am unable to access my eBill?

If you cannot access your eBill, call the Student & University Billing Office at 410-704-2100, or 1-888-528-7727.

What if I do not have access to print a copy of my eBill?

If you would like to mail in payment but do not have access to print your eBill, you should go to Towson University's library, on-campus computer labs or your local public library where you can print the bill.

What happens if my billing statement is paid late?

A $150 late fee is assessed to any student who does not pay in full or establish a payment plan with the university by their bill payment deadline.

What payment methods can I use to pay my bill?

The payment methods accepted are cash, checks, eCheck/ACH, money orders and credit cards. Credit cards are accepted online only through a third party vendor with a 3.00% convenience fee assessed on the payment amount. American Express, Discover, MasterCard and Visa are accepted. Cash is accepted only at the Student & University Billing Office Payment Center. Checks and money orders should be made payable to Towson University and should include the student's ID located on the top of the billing statement.

You can make international payments by wire transfer, foreign credit and debit cards, and other international payment options through Towson's International Currency Payment Portal.

You can pay through the mail, in person or online. To pay through the mail, print a copy of the eBill and mail with payment to Towson University, Student & University Billing Office, 8000 York Rd, Towson, MD 21252-0001.

To pay in-person, visit the Student & University Billing Office Payment Center in room 336 of Enrollment Services during business hours.

Follow the steps below to pay online with a credit card or eCheck/ACH. Note that credit cards are processed through a third party vendor with a 3.00% convenience fee assessed on the payment amount. eCheck/ACH payments are not assessed a convenience fee.

• Students: pay through our web payment site Towson Online Services (login) — be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system. 
• Authorized users - pay through our eBill and Payment system (login authorized users - parent/other third party).

What is eCheck/ACH payment and is there a fee for it?

The eCheck or automated clearing house (ACH) payment is an online check payment method in which you enter your payment and check information in our secure online system. Once authorized, the payment is deducted directly from your checking account as though the check has been cashed.

Neither TU nor our online payment vendor charges a fee for eCheck/ACH payments.

Do you offer any payment plans?

Students will have the opportunity to set up a tuition deferred payment agreement with the university.

What if I have a 3rd Party or 529 College Trust making my payment?

If an outside employer, agency, organization, or a 529 College Trust payment is paying part or all of your semester bill, contact the Student and University Billing Office via email at billing@towson.edu.  Attach to the email any supporting documentation such as your 529 disbursement request/notification, the 3rd Party’s request for an invoice, an award letter, or copy of the purchase order. 

If the expected payment is coming from a 529 College Trust, you will need to first provide the 529 College Trust a copy of the student’s semester bill submitting it directly to your 529 College Trust following their specific directions, along with your distribution request.  Make sure to request the 529 College Trust payment be sent directly to the Student and University Billing Office for posting to the student’s financial account.  The payment should be payable to Towson University.

How do I change my billing address?

The Student & University Billing Office creates electronic billing (eBill) statements and no longer mails a paper billing statement to your home address. It is very important that you regularly check your Towson University campus e-mail address. An e-mail will be sent to you when a new eBill is available to access through Towson Online Services. Please be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system.

Can my parent or another party view my billing statement or make a payment?

Yes, as long as you have granted them restricted access in the eBill and Payment system as an Authorized User. You can access the eBill/Pymt-Add User link from your Towson Online Services Student Dashboard account.

How can I set up an Authorized User?

The eBill and Payment system provides students the opportunity to grant restricted access to parents or other third parties to view and pay billing statements. From your Towson Online Services Student Dashboard account, click on the eBill/Pymt Add Users link. Once in the eBill and Payment system, click on the Authorized Users tab. You will need your authorized user email address to set up their account.

How can I add an alternative email address for eBill notifications?

You can set an alternative email address by logging on your Towson Online Services Student Dashboard, click on the Finances link, then click the Add Authorized User (Touchnet) link. Once in the eBill and Payment system, click on the Profiles tab to add an alternative email address for eBill notifications.

What if my paper check/eCheck/ACH payment is returned by the bank?

A $50 penalty fee is assessed when a paper check or eCheck/ACH is given in payment of fees, fines or services is returned unpaid by the bank for any reason. Failure to reimburse the university for an uncollectible paper check or eCheck/ACH may result in class schedules being canceled.

What if my Credit Card Payment is Returned?

A $25 penalty fee is assessed when a credit card payment for tuition, fees, fines or services is returned for any reason. Failure to reimburse the university for a returned credit card payment may result in class schedules being cancelled.

Why is there a hold on my account?

If you have a financial hold, contact the Student and University Billing Office at 410-704-2100 or 1-888-528-7727.

How can I view my financial account information online?

To view your financial account information you will need to logon on through Towson Online Services. To access, logon; click Student & Faculty Dashboard; click Student Dashboard; in the Finances section - click Account Activity. Your NetID (Username) and password are required.

What do I see when I click on the Recent Activity link on the eBill and Payment system?

• You will see anticipated aid that is pending disbursement.
• You will see current account activity that displays any unbilled items since your last billed statement date.
• You may see unbilled payments or financial aid transactions segmented into multiple line items based on distribution of funds by code. Once payments or financial aid are billed, they will show as one line transaction.

What do the different Codes mean in the current activity view?

Who do I contact about: