Ticket Office, OneCard & Business Office

OneCard

The OneCard is more than your TU ID; it's how you access buildings, meals, events and more. Visit the OneCard portal to submit your application or make changes.

OneCard
OneCard

Services

New students apply for OneCards online. Watch this video and then login here with your NetID and password to start the process. If you have recently enrolled as a student, and are directed to the guest login site when trying to use your NetID and password, please try back in 5 business days. We receive new student information on a rolling basis. After your information is loaded into our system, you will be able to login to the site to complete the application. Once your application is approved, you will receive an email with directions for pickup.

New faculty and staff apply for OneCards online. Watch this video and then login here with your NetID and password to start the process. If you are a new hire, and are directed to the guest login page when trying to login with your NetID and password, your information is still in the queue to be uploaded in our system.

Once OHR has provided us your information, you will be able to login to the site with your NetID and password to complete your application. After your application is approved, you will receive an email with directions for pickup.

Anyone needing to replace your OneCard should visit the Auxiliary Services Business Office any time during normal business hours. Stolen cards can be replaced at no cost, if a police report is provided. Lost cards are charged according to this fee schedule.

If your OneCard is not working for building access, first check with your department or residence hall to ensure that they have granted you access to the building. If Public Safety confirms that your access is active, and your card does not work, please bring it to our office any time during normal business hours to have it checked.

Students receive one free ticket to athletic home games. Your ticket is pushed into your account of the Towson GameDay app prior to each game. Visit the TU Athletics page to see instructions for accessing your ticket. Student companion tickets can be purchased in our office during normal business hours or at TowsonTigers.com. You must be logged into the site with your student email address and select the student section to see the companion ticket price.

Staff & Faculty receive two free tickets to home TU athletic events. Present your OneCard at our office during normal business hours or at the event Box Office to receive your tickets.

Regular price tickets can be purchased in our office or the TU Athletics website.

If you would like to speak with Ticket Office staff to set up ticketing for your event, or have difficulties access tickets through the app or web, please email or call 410-704-5192.

 

Students manage meal plan selections online through the meal plan portal. Review the Dining Services website for dining plan options, rules, deadlines, and restrictions. Once you are ready to select or manage your meal plan, watch this video, then login here and select “Manage My Meal Plan.”

Purchases: Permits for faculty, staff, and students are purchased through Parking Services’ eParking portal. If you select C.O.D. as your method of payment during checkout, you would need to visit our office within five business days to make a payment.

If you would like to return or exchange your permit, complete the Parking Permit Return/Exchange form indicating your choice. Please check the Parking Services website for permit return policies and deadlines.

Parking citations may be paid online with a credit card through Parking Services’ eParking portal. Simply enter your citation number or plate information to get started. If you would like to pay in-person with cash or check, you may visit our office during normal business hours. You may also choose to mail a check to our office. See the Parking website for details.

If partner companies (ABM, Chartwells, and Capstone) have new hires in need of a TUID number and/or OneCard, your designated staff member should email from your company email account with the full legal name, birthdate, address, phone number, email address, and whether the person has been previously affiliated with TU as a student, contractor, employee, etc.

Once the TUID number is created, we will reply with directions your hire can use to apply for the OneCard. After their OneCard application is approved, they will receive options for pickup. OneCards for all third parties are set to expire Sept. 1 of each year. To keep cards active, contact our office by Aug. 15 with a list of your active employees for the upcoming year.

The request for all third parties would need to be submitted by the TU department hosting them on campus. The authorized department head or chair should email from your TU email account with the full legal name, birthdate, address, phone number, email address, estimated length of time on campus, and whether the person has a previous affiliation with TU as a student, employee, contractors, etc.

Once the TUID number is created, we will reply with directions your hire can use to apply for the OneCard. After their OneCard application is approved, they will receive options for pickup. OneCards for all third parties are set to expire Sept. 1 of each year. To keep cards active, contact our office by Aug. 15 with a list of your active contractors, volunteers, participants, and/or students for the upcoming year.

Deposits: Retail and dining points can be added to your OneCard through the OneCard portal using a credit or debit card. Login with your NetID and password and click “Add Points Now.” Dining points can be used at on-campus dining facilities and are non-refundable. Retail points can be used at these locations. If you would like to add retail and/or dining points to your account with cash or check, you may visit the Auxiliary Services Business Office any time during normal business hours.

Department-Paid Deposits: If you are a department that would like to deposit dining and/or retail points to a TU faculty, staff, or student account, email from your TU email account with the name and TUID number of the campus member, the type of points you want added, and the amount of points. Our staff will deposit the points and bill your department the cost.

Transfers: If you would like to transfer some or all of your retail points to your dining points account, please login to the OneCard portal and select "Retail to Dining Points Transfer" from the menu. Dining points cannot be transferred to your retail points account.

Dining points are non-refundable.  If you would like to request a refund of retail points, please complete the Retail Points Request form. If faculty, staff, or student requests a refund of points deposited to their account by a TU department, the refund will be issued back to the TU department.

If you experience an issue with a vending or change machine, please send the problem, type of machine, and machine location via email to or via text to 410-701-0805. Refunds are issued at the Auxiliary Services Business Office during normal business hours. Please be prepared with the issue, the type of machine, and machine location.

If you paid with a credit or debit card, the machines place a pending charge when you swipe. If a product is not dispensed, the pending charge is removed. If the charge posts and you did not receive your product, please visit our office with a screenshot of the posted charge to receive a refund.

If you encounter a PNC or SECU ATM that is inoperable, please contact us at or text 410-701-0805

Students can receive discounted MTA passes in the months you are taking classes. MTA passes are administered through the MTA’s CharmPass app (https://www.mta.maryland.gov/charmpass). To receive your pass at the student rate, please download the app, and set up an account using your TU student email. Then, complete the MTA CharmPass App Opt-in form to enroll. You will receive an email when your account is set up with the student rate. Each semester our office confirms enrollment with the Registrar’s Office. If you are not enrolled for a term, you will be removed from the student discount pass program. You may reenroll in the program if/when you resume taking classes.

The Auxiliary Services Business Office manages petty cash for SGA and HRL. You may bring your authorization slip to our office any time during normal business hours to receive cash and reimbursements or to return change and receipts. Please remember to bring your OneCard.

If you are advised to deposit funds via our office, you may come any time during normal business hours. If you are making a deposit using a check, ensure that the check is fully completed and made out to Towson University. We are unable to accept starter checks, convenience checks, or checks that are post-dated.

Notary services are available to students, faculty and staff by appointment only.  Email from your TU email account with 2-3 times during our normal business hours that you would like to have your document notarized. Our staff will reply to confirm an appointment time. Please bring a government-issued ID as proof of identity and do not sign your document until you are at your appointment. This service is offered at no cost to TU faculty, staff, and students.

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