Position Title: Summer Intern - Technical Aide
Student Name: Kyle Boyce
Graduation Year: May 2020
Major: Information Systems
Type of Internship: Customer/Technical Support
City, State: Laurel, MD
Hours: 30+ hours per week
Paid or Unpaid: Paid, hourly wage
How did you find this internship?
I was an intern in high school and they rehire me every summer.
What advice on the internship application process would you give to another TU student interested in this internship?
Be brief and make sure your strengths are mentioned first. Anything with math, biology, space, technology should be mentioned. They receive thousands of applicants a summer so you need to sell yourself to the fullest.
What did you do as an intern at this organization?
As a technical aide intern, I imaged window machines, allowed/denied new files onto the network, answered and documented help desk phone calls, performed data analytics and presented findings to management. I also helped deliver and set up workstations for new employees.
What did you find most rewarding in your internship?
Three of the most rewarding aspects of this position included: immediate customer feedback whenever I solved someone's problem; I also gained a lot of knowledge from working with several professionals daily; Finally, I had endless networking opportunities that I created when I met someone in a different group.
What were the challenges you faced in your internship?
Some of the biggest challenges I encountered included committing to working 40 hours a week, especially during summer time. I also worked with employees who were a lot older than me. It's a little weird at first but you get used to it quickly. Last, I was afraid to ask questions because I did not want to appear unknowledgable. As an intern, they know you don't know much so they are looking to see if you will show initiative and ask questions.
If another student at TU was interested in your internship next year, what skills would you recommend they develop in the coming semesters to prepare?
I would recommend that the student have a GPA of 3.0 or more. The student also should be able to obtain a security clearance. To better prepare for the internship, the student should show interest in STEM fields. They also should want to learn new applications such as MATLAB which is used a lot. Last, for the computer side of the applied physics laboratory intern, students should get some CompTIA certifications under their belts. These will make them stand out greatly. I personally recommend A+, Sec+, Net+, in that order.
Learn more about Johns Hopkins Applied Physics Laboratory.