Mobile FAQ

Search for instructions on iPhone, Android and Samsung support websites.

A lost device or stolen device can result in confidential university data, as well as your personal data being compromised. The passcode requirement is a small step that the university is taking to minimize that risk. You will be required to set a passcode if you are downloading university email from your Exchange account. If you do not want to set a passcode on your device, simply remove the university email account and you will no longer be required to set a passcode.

No, the passcode will not expire. You won't be required to change it.

No, a drawing gesture cannot be used in lieu of the passcode on an Android device.

The university has a secure cloud-based way to store and share university files. For teaching, research, or other sensitive types of work, use OneDrive for Business which gives you 1TB of storage-this is in addition to your H: and O: drives. OTS only supports OneDrive for Business and doesn’t provide data security for other options.

Changing to the Outlook App isn't mandatory, however, it's the only application that will support TU email. The free Outlook mobile app is available through your device's app store. See TU's Microsoft 365 self-help resources.

This depends on the device and if it's internet ready or has a web browser. You can use Microsoft 365, Outlook on the Web or configure TU email using the native app.

TU uses multi-factor authentication to enhance the security of NetIDs, so whether you use the app or the web, you will have to enroll your device in Duo to check your TU email. Learn more about Duo and how to use it.

University-owned smartphones are covered by a warranty which includes all software- and hardware-related issues. Physical damage including cracked screens, water and fire damage are not covered. Other physical damage may or may not be covered and is at the discretion of Verizon Wireless. Battery issues, such as loss of charging capabilities, etc. are only covered in the first 30 days of device receipt. 

Faculty and staff wishing to enroll in a university data plan must have the approval of both their department head and the Vice President of Administration and Finance. Complete the Cellular Data Device Request form (PDF), also located in the OTS Forms Repository, and have it signed and approved by their department head and the Vice President of Administration and Finance. Upon approval, the personal line will be assumed by the university’s Verizon account. Please read the university's Cellular Telephone Equipment and Services Policy for detailed information. 

Yes, upon approval from the department head, a miscellaneous expense form may be submitted for reimbursement of up to $30 per month on a personal cell phone. However, those wishing to use their personal devices on a more permanent basis are encouraged to fill out the Cellular Data Device Request form (PDF).

Tethering/Hotspot allows you to emit a Wi-Fi signal from a university device to run data on one device at a time. This is the preferred method of data if you have a university cellphone on TU’s Verizon account. Your supervisor can submit a TechHelp service request or email a request to activate tethering/hotspot for your TU device. Note: this feature is automatically disabled if traveling outside domestic territory. 

A mobile Wi-Fi (MiFi) device is similar to tethering/hotspot except it allows for running data on multiple devices at once. MiFi devices have no calling abilities and are solely data devices. These best serve groups that travel together domestically or run more than once device at a time to complete work responsibilities. Exceptions may be granted for employees needing to run multiple devices, those who do not have a university-issued cellphone, or those who share their data capabilities with others in their department. In these cases, you/your department may elect to order a MiFi device. MiFi devices must be approved by Administration and Finance through DocuSign. These devices are issued conservatively based on substantiated need.

Press the Power button on the MiFi. Once it has been activated, it automatically connects to the Internet over the Verizon wireless network. Go to Menu> Wi-Fi Name and Password to see your MiFi name and password.

On the device you want to connect to the MiFi Hotspot, establish a Wi-Fi connection and select the name from the available networks. You'll need to enter the password from your MiFi. This only needs to be done when you first set it up, reset network connections or when you get a replacement.