Student Employment

The OTS Technology Support Desk is always on the lookout for those interested in helping others understand and apply the university's technology resources. Our entry-level student positions include:

• Technology Support Desk Service Desk Associate
• Technology Support Desk Multimedia Support Associate

These positions emphasize customer service and do not necessarily require advanced computing skills. Applicants need only possess a positive attitude, excellent communication skills and a willingness to learn.

Working with us

Experience with the Technology Support Desk looks great on a resume and can demonstrate to potential employers your helpful nature and proficiency with technology.

Technology Support Desk staff members help in various ways, including:

• answering questions and demonstrating operations in the computer labs
• solving students' laptop and mobile device problems at the Service Desks
• responding to email inquiries concerning log-in problems
• answering Technology Support Desk telephones and assisting callers
• performing routine maintenance on Technology Support Desk computers
• troubleshooting and maintaining wēpa printing kiosks across campus
• helping students reserve equipment and studio time
• helping students print posters and 3D objects 
• monitoring virtual reality activities to ensure client safety 

Applying 

The Technology Support Desk employs 30-35 students every term.

We encourage applications year round, but we do most of our hiring in January and August. If there are no positions available at the time you apply, we'll hold your application—unless you request otherwise—and contact you when an opportunity opens up.

Before applying for a position with us, please review the following:

• TU Student Employment Guidelines
• Eligibility Requirements to verify that you qualify for employment
• Technology Support Desk Student Employment Process (below)

To apply for a student position with Technology Support Desk, complete and submit our employment application form.

Technology Support Desk: Employment Process

Learn more

1. Application Processing: When the Technology Support Desk receives an application, we verify its completeness. If positions are available, we screen the applicants and invite those best qualified to submit a resume through the Application for Student Employment PDF, which can be found on the Career Center's Get a Job web page. 
2. Interview Selection: After reviewing the resumes and applications, we select students to interview.
3. Interview: We will begin your interview by describing briefly the kind of work you will be doing and what we see as the most challenging and rewarding aspects of that work. Next, we will ask you to answer several verbal and written questions to evaluate how well you fit the available positions. Then, we will answer your questions about the job.
4. Notification: Within five business days (usually sooner), we will review your application and interview results and send email notification regarding our decision. Whether or not we offer a position, you will receive notification. If we offer a position, we ask that you accept or decline within three business days.  
5. Paperwork: Once you accept a job with the Technology Support Desk, we will schedule a brief meeting with you to explain the student employment clearance process and provide you with the necessary forms and instructions to officially "join the ranks." At this time, we will also orient you to the Technology Support Desk work environment.
6. Training
   We will conduct a training session in late August, during which you will meet other staff and receive classroom instruction on basic Technology Support Desk operations. However, most of your training will be completed on-the-job through the guidance of seasoned staff and student managers.