For Students

The OTS Technology Support Desk team (formerly known as Student Computing Services) helps students with general technology issues, troubleshooting laptop or connection problems, malware removal and wēpa printing. We also have multimedia support services and studios where you can check out photo, video and audio equipment or book a consultation with our team. 

Our Tech Services Desk is located on the main floor of Cook Library, in the Academic Commons. See hours and ways to contact us.

New Students 

Get started with activating your NetID. Launch and log into your TU email at outlook.towson.edu, see recommended software and learn about TU’s technologies you'll use as a student - including your TU Microsoft 365 account (Word, Excel, Outlook and more). Plus see which electronics to bring/not to bring if you plan to live on-campus.  

Resident Students 

Connect to or get help with ResNet, TU's residence hall wired/wireless Internet and TV services. See residence hall TV viewing options. 

All Students 

Quick links to top technology service topics: 

• Launch and log into your TU email at outlook.towson.edu, and see Outlook and other Microsoft 365 self-help docs. 
• See printing options. 
• Manage NetID or Duo.
• See which Wi-Fi network to use and how to connect. 
• Learn about Blackboard and Panopto. 
• See or subscribe to OTS Alerts to stay informed about planned/unplanned service outages. 
• See recommended software and the list of applications for use in the computer lab.  
• Borrow multimedia equipment or book a media production studio. 
• Check out resources for remote learning.  
• Explore your LinkedIn Learning account. 
• Get help: see our support options and quick fixess, launch TechHelp to access knowledge base articles or submit an online support request. 
• Work with us! Check out info on student employment with the OTS Tech Support Desk team.