Webex

Webex by Cisco is a web-based, collaborative technology suite that allows users to meet, share documents, desktops, web browsers remotely, and communicate with each other using voice, video and chat.

This service and vendor documentation are cloud hosted. Updates are not controlled by Towson University. 

Webex Updates

On Friday, Nov. 18, 2022, Cisco replaced the Webex Meetings app with the modern Webex experience for all meetings.

No actions are required to apply the uppdate. All TU computers should have the new Webex app installed so there should be no problems joining meetings. On personal computers, the app should have been automatically replaced when joining a meeting the first time after the update. 

If you need help using the new Webex app, submit a TechHelp service request.

Webex is an all-in-one desktop and mobile solution for messaging, file sharing, white boarding, video meetings, calling, meetings and ongoing chats using phone or video. Faculty and staff can use the Webex suite to collaborate with colleagues, conduct interviews, meet online, record a meeting and more. Students can use Webex to collaborate on group projects using phone and video. 

Meet

There are three options: Webex Meetings, Webex (formerly know as Webex Teams) and your Personal Meeting Room. Webex Meetings includes closed-captioning, recording, breakout sessions and other features. Use for meeting with anyone, not just TU account holders.

How to access

  • Desktop: download through the software center, then launch desktop app. Recommended for on-campus use. 
  • Browser: https://towson.webex.com.
  • Mobile Devices: download the Webex Meetings app from your device's app store. Getting this app is recommended in addition to the desktop option. 

Resources

Webex (formerly Webex Teams)

If you need closed-captioning functionality, use Webex Meetings.

How to access

  • Desktop: download through the software center, then launch desktop app. Recommended for on-campus use. 
  • Browser: teams.webex.com.
  • Mobile Devices: download the Webex app from your device's app store.

Note: Webex by Cisco does not update automatically. If you see a green update arrow on the left menu, that means there is a new version. Click it to update to the latest version.

Personal Meeting Room

This link never changes and is always available: https://towson.webex.com/meet/YourNetID. You can even set it up to have someone else start a meeting on your behalf. 

Resources

Message 

In Webex (formerly known as Webex Teams), all of your work takes place within spaces and teams. Create a space with one person or a group for real-time and perpetual collaboration, share files and schedule or host impromptu space meetings. 

  • Desktop: download through the software center, then launch desktop app. Recommended for on-campus use. 
  • Browser: webex.com.
  • Mobile Devices: download the Webex app from your device's app store. Getting this app is recommended in addition to the desktop option.

Resources

Call

Make audio or video calls to other Webex users.

How to access

  • Desktop: download through the software center, then launch desktop app. Recommended for on-campus use. 
  • Browser: teams.webex.com.
  • Mobile Devices: download the Webex app from your device's app store.

Resources

Additional Resources

Hosting Secure Meetings

See TU's Information Security page for information on virtual security guidelines, configurations and how to protect TU confidential data during a confidential/sensitive meeting. 

Recordings 

Before your record or take a screenshot during your meeting you must have prior consent. See the Guidelines and Release Form section on this page. During periods of increased use, recordings can take up to 24 hours to be fully uploaded and appear in the cloud.   

Equipment for using Webex 

A microphone is required, webcams are optional. Test your equipment in a Webex test space. Students who do not have access to a computer have these options in Cook Library. WiFi is available throughout the building, please bring your own headset. Be sure to check hours of operation.

Support

Access Cisco’s searchable help articles and contact info. Call the Webex 24/7 helpdesk: 1-866-229-3239 or 1-408-435-7088 (International Toll) for help during meetings. If you have trouble logging in with your NetID, contact the OTS Faculty/Staff Help Center or Student Computing Services.

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