Webex by Cisco is a web-based, collaborative technology suite that allows users to meet, share documents, desktops, web browsers remotely, and communicate with each other using voice, video and chat.
Webex
This service and vendor documentation are cloud hosted. Updates are not controlled by Towson University.
Webex Updates
On Friday, Nov. 18, 2022, Cisco replaced the Webex Meetings app with the modern Webex experience for all meetings.
No actions are required to apply the uppdate. All TU computers should have the new Webex app installed so there should be no problems joining meetings. On personal computers, the app should have been automatically replaced when joining a meeting the first time after the update.
If you need help using the new Webex app, submit a TechHelp service request.
Webex is an all-in-one desktop and mobile solution for messaging, file sharing, white boarding, video meetings, calling, meetings and ongoing chats using phone or video. Faculty and staff can use the Webex suite to collaborate with colleagues, conduct interviews, meet online, record a meeting and more. Students can use Webex to collaborate on group projects using phone and video.
Meet
There are three options: Webex Meetings, Webex (formerly know as Webex Teams) and your Personal Meeting Room. Webex Meetings includes closed-captioning, recording, breakout sessions and other features. Use for meeting with anyone, not just TU account holders.
How to access
- Desktop: download through the software center, then launch desktop app. Recommended for on-campus use.
- Browser: https://towson.webex.com.
- Mobile Devices: download the Webex Meetings app from your device's app store. Getting this app is recommended in addition to the desktop option.
Resources
- Get started with Webex Meetings for Hosts
- Start a meeting or join a meeting
- Mobile app resources
- Use a Webex-enabled device in a conference room (PDF)
Webex (formerly Webex Teams)
If you need closed-captioning functionality, use Webex Meetings.
How to access
- Desktop: download through the software center, then launch desktop app. Recommended for on-campus use.
- Browser: teams.webex.com.
- Mobile Devices: download the Webex app from your device's app store.
Note: Webex by Cisco does not update automatically. If you see a green update arrow on the left menu, that means there is a new version. Click it to update to the latest version.
- Schedule a meeting from the Meetings Calendar, Schedule a meeting from a space or Schedule a meeting using Microsoft Outlook, Cancel a meeting
- Use a Webex-enabled device in a conference room (PDF)
- Lock or unlock a meeting
- Connect to audio or video in a meeting
- Record a meeting
- Switch between presenter and shared content during a meeting or event
- Conduct a poll
- Check compatibility with your operating system and browser
Personal Meeting Room
This link never changes and is always available: https://towson.webex.com/meet/YourNetID. You can even set it up to have someone else start a meeting on your behalf.
Resources
Message
In Webex (formerly known as Webex Teams), all of your work takes place within spaces and teams. Create a space with one person or a group for real-time and perpetual collaboration, share files and schedule or host impromptu space meetings.
- Desktop: download through the software center, then launch desktop app. Recommended for on-campus use.
- Browser: webex.com.
- Mobile Devices: download the Webex app from your device's app store. Getting this app is recommended in addition to the desktop option.
Resources
- Learn about spaces and teams and when to use a space vs. team
- Create a space or create a team
- Manage notifications
Call
Make audio or video calls to other Webex users.
How to access
- Desktop: download through the software center, then launch desktop app. Recommended for on-campus use.
- Browser: teams.webex.com.
- Mobile Devices: download the Webex app from your device's app store.
Resources
- Make an audio or video call
- Join TU’s Webex by Cisco Tips space for updates, tips and animated gifs. After clicking on the link follow the prompts to enter the space.
Additional Resources
Hosting Secure Meetings
See TU's Information Security page for information on virtual security guidelines, configurations and how to protect TU confidential data during a confidential/sensitive meeting.
Recordings
Before your record or take a screenshot during your meeting you must have prior consent. See the Guidelines and Release Form section on this page. During periods of increased use, recordings can take up to 24 hours to be fully uploaded and appear in the cloud.
Equipment for using Webex
A microphone is required, webcams are optional. Test your equipment in a Webex test space. Students who do not have access to a computer have these options in Cook Library. WiFi is available throughout the building, please bring your own headset. Be sure to check hours of operation.
- Cook Library: 2nd and 3rd floors, and the 24/7 Study Space.
- Student Computing Services: Cook 35.
- The SCS Studio: Room 36. *This lab must be booked in advance for your Webex session.
Support
Access Cisco’s searchable help articles and contact info. Call the Webex 24/7 helpdesk: 1-866-229-3239 or 1-408-435-7088 (International Toll) for help during meetings. If you have trouble logging in with your NetID, contact the OTS Faculty/Staff Help Center or Student Computing Services.
