The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.
The Faculty/Staff Help Center can resolve more than 60% of problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).
Call 410-704-5151 during the hours listed below, and follow the voice menu options.
After Hours FAQ (PDF)
Get a quick response from a Faculty/Staff Help Center staff member during our business hours. Click the Chat with Faculty/Staff Help Center button at the bottom of the screen to start a chat.
Walk-In help is available by appointment only. Once booked, you'll receive a confirmation email with directions and info on how to change an appointment. Learn more (PDF).
Book an appointment
OTS, with your permission, can view your desktop or take control of your computer to fix problems, install software or demonstrate a process. This remote control service is available for computers connected to TU's wired network (currently not available over wireless networks).
Issues that can't be resolved by phone are assigned within one hour to a technician who will contact you within four business hours to schedule an appointment. We operate out of three campus precinct offices for rapid response. Hours: Monday-Thursday: 8:30a.m. - 4:30 p.m., Friday: 8:30 a.m. to 4 p.m.
Submit a TechHelp online service request with technology-related problems or questions. An OTS technician will respond to your request.
Submit a TechHelp