Faculty/Staff Help Center

The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.

The Faculty/Staff Help Center can resolve more than 60 percent of the problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).  

  • Fall and Spring Semester: Monday-Thursday, 8 a.m. - 7 p.m., Friday 8 a.m. - 5 p.m. 
  • January and Summer: Monday-Thursday, 8 a.m. - 5 p.m., Friday: 8 a.m. - 4 p.m. 
  • After Hours (All Year): Assistance is available nights, weekends and holidays through our support partner whenever the campus Faculty/Staff Help Center is closed. Please listen to the recorded information for instructions when calling after hours. 
Help center staff looking at computer screen

Remote

OTS, with your permission, can view your desktop or take control of your computer to fix problems, install software or demonstrate a process. This remote control service is available for computers connected to TU's wired network (currently not available over wireless networks). Hours: 8 a.m. – 5:00 pm.

Help center staff helping a client at their desk

On-Site

Issues that can't be resolved by phone are assigned within one hour to a technician who will contact you within four business hours to schedule an appointment. We operate out of three campus precinct offices for rapid response.

Information on frequently requested topics:

Contact Information

OTS Faculty/Staff Help Center

Location
Cook Library, Room 29
Phone