Faculty/Staff Help Center

The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.

The Faculty/Staff Help Center can resolve more than 60 percent of the problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).  

  • Fall and Spring Semester: Monday-Thursday, 8 a.m. - 7 p.m., Friday 8 a.m. - 5 p.m. 
  • January and Summer: Monday-Thursday, 8 a.m. - 5 p.m., Friday: 8 a.m. - 4 p.m. 
  • After Hours (All Year): Assistance is available nights, weekends and holidays through our support partner whenever the campus Faculty/Staff Help Center is closed. Please listen to the recorded information for instructions when calling after hours. 
electronic devices and data

Chat

Get a quick response from a Faculty/Staff Help Center staff member during our business hours. Click the Chat with Faculty/Staff Help Center button at the bottom of the screen to start a chat.

 

Help center staff looking at computer screen

Remote

OTS, with your permission, can view your desktop or take control of your computer to fix problems, install software or demonstrate a process. This remote control service is available for computers connected to TU's wired network (currently not available over wireless networks). Hours: 8 a.m. – 5:00 pm.

staff member recieving technology support at a desk

On-Site

Issues that can't be resolved by phone are assigned within one hour to a technician who will contact you within four business hours to schedule an appointment. We operate out of three campus precinct offices for rapid response.

Information on frequently requested topics:

 

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Contact Information

OTS Faculty/Staff Help Center

Location
Cook Library, Room 29
Phone