Faculty/Staff Help Center

The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.

The Faculty/Staff Help Center can resolve more than 60 percent of the problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).  

Telephone Support (Including Remote Control Assistance for Campus Computers)

PHONE Number

410-704-5151, follow the voice menu options 

Fall and Spring Semester Hours

Monday through Thursday, 8 a.m. to 7 p.m., Friday 8 a.m. to 5 p.m.  

January and Summer Hours

Monday through Thursday, 8 a.m. to 5 p.m., Friday: 8 a.m. to 4 p.m.

After Hours All Year

Assistance is available nights, weekends and holidays through our support partner whenever the campus Faculty/Staff Help Center is closed. Please listen to the recorded information for instructions when calling after hours. FAQs (PDF).

Information on frequently requested topics:


Contact Information

OTS Faculty/Staff Help Center

Cook Library, Room 29