Online & Hybrid Teaching

FACET is dedicated to working with our institutional partners to provide faculty members at Towson University the most updated evidence-based resources on designing and delivering effective online and hybrid courses. 

One Stop Shop

Resources may be found on the One-stop Shop for Faculty Resources Blackboard community page. Here are a few representative resources:

Join the Blackboard community for faculty! Whether you have a question regarding a specific tool, teaching method, or best practice, we have brief and helpful resources to get you answers.

Faculty One Stop Shop

When teaching an online or hybrid course, please keep the following basics in mind:

  • Email students via Blackboard’s announcement feature for class-wide communication and direct students to stay tuned to email and your Blackboard site for further instructions.
  • Explain how instruction will proceed.
  • Be aware that some students will be able to access resources only through mobile devices and may have other technology access issues.
  • Help students prepare to learn online. Enroll and visit the Tips for Success in Online and Hybrid Classes (Blackboard Community). To enroll, type "tips" in the organization search window, click "go." Next to "SRFRL," click on the down arrow and select "enroll" and "submit."
  • Ensure that students requiring accommodations receive the support they need. Accessibility and Disability Services has compiled resources for faculty relating to accommodations online.

Support

FACET 

Email FACET if you need support in any online teaching areas or to schedule an appointment with an instructional design consultant. 

Hours: Virtually from 8:00 a.m. to 5:00 p.m. Monday through Friday by appointment  

Phone: 410-704-2005 
Email: 

Blackboard 

Phone: 410-704-5151 
Email: 
Blackboard Webpage 

Please call for support or submit support tickets via email. 

Classroom Technology Support 

Support Hotline: 410-704-8324 
Chat  
Classroom Support Webpage 

Please chat or call to receive support and/or schedule a one-on-one training session. 

Zoom 

Phone: 410-704-5151 
Support: Help Request Form 
 Zoom Webpage 

Please submit a ticket if you would like training or call for support. The Office of Technology Services (OTS) currently addresses Zoom support inquiries.  

Webex 

Webex 24/7 Helpdesk: 1-866-229-3239 
Email: 
Webex Meetings Webpage