Blackboard

Support

Hours of operation

Spring semester 2023: Jan. 30 - May 23

• Monday - Thursday: 8 a.m. - 8 p.m.
• Friday: 8 a.m. - 4 p.m.
• Saturday & Sunday: closed

If the university closes due to inclement weather, Blackboard support will close as well.

Check realtime Blackboard outage info on OTS Alerts. See monthly update info on the Blackboard System Status page. 

Phone Support

Speak with a TU Blackboard team member during hours of operation: call 410-704-5151.

Note: Blackboard Support services observe university planned and unplanned closures. During high volume times (beginning and end of the semester) there may be longer wait times.

TechHelp 

Log into TechHelp and select the Blackboard Request type to submit a Blackboard issue or training question. You will receive a response within 24 business hours (potentially 48 during high volume times).

Schedule Support

Book an appointment through the TU Online Reservation System. Set up a time (9 a.m. - 3p.m.) to speak with a dedicated TU Blackboard Administrator to get answers to a particular issue or training question.

Workshops

Request a customized Blackboard workshop for your department.

Self-Help Documentation and Videos

Access documentation specifically created for TU faculty and students.

Check Blackboard System Status

See monthly update info on the Blackboard System Status page. Check realtime Blackboard outage info on OTS Alerts.