Blackboard

Blackboard is TU's method of delivering fully online, hybrid and web-supported classes. 

Students: make sure you know how to do these things in Blackboard!

Do you know how to complete a test, submit an assignment and check your grade in Blackboard Ultra? If not, we can show you!

Blackboard Learn Ultra, also known as "Blackboard Ultra," is the current interface/experience and it's automatically updated monthly through our Software-as-a-Service (SaaS) deployment. This means you’ll always have the latest version of Blackboard and immediate system patches without major service interruptions. 

This service and vendor documentation are cloud hosted. Updates are not controlled by Towson University.  

Get started

Faculty should review the Blackboard Procedures and Guidelines (PDF).  Students, faculty and staff should check browser settings to confirm compatibility, then log into Blackboard using your TU NetID and password. 

Support

Hours of operation

Spring 2025

JAN. 27 - MAY 20

  • Monday - Thursday: 9 a.m. - 6 p.m.
  • Friday: 9 a.m. - 3 p.m.
  • Saturday & Sunday: closed

Spring Break March 17 - 21

  • Monday: closed (university holiday)
  • Tuesday - Friday: 9 a.m. - 3 p.m.

Blackboard support services follows planned and unplanned university closures. If TU closes due to inclement weather, Blackboard support will close as well. 

Check realtime Blackboard outage info on OTS Alerts. See monthly update info on the Blackboard System Status page. 

The Blackboard team has created and compiled documentation for using Blackboard at TU. You can access these customized resources in the TechHelp Knowledge Base.

Student Resources Faculty Resources

Phone 

Speak with a TU Blackboard team member during hours of operation: call 410-704-5151. Note: During high volume times (beginning and end of the semester) there may be longer wait times.

Online

Log into TechHelp and select the Blackboard Request type to submit a Blackboard issue or training question. You'll receive a response within 24 business hours (potentially 48 hours, during high volume times). You can also search the TechHelp Knowledge Base for self-help docs. 

Chat

Get a quick response from a Blackboard staff member during our business hours. Click the Chat with OTS Blackboard Support button at the bottom of the screen to start a chat.

Appointments

Book an appointment through the TU Online Reservation System. Set up a time (9 a.m. - 3p.m.) to speak with a dedicated TU Blackboard Administrator to get answers to a particular issue or training question.

Workshops

Request a customized Blackboard faculty workshop for your department.