Blackboard is TU's method of delivering Fully Online, Hybrid and Web Supported Classes. Instructors can use a few or as many of the tools available within the Blackboard environment as needed.
Effective June 30, 2018, Towson University ended its contract with the remote service, Blackboard 24/7 support. In response to faculty requests and on-going research, all Blackboard support for faculty and students is now provided by the newly expanded on-campus TU Blackboard team.
Speak with a TU Blackboard team member during hours of operation:
Note: BlackboardSupport services observe university planned and unplanned closures. During high volume times (beginning and end of the semester) there may be longer wait times.
September 4 - December 18
December 19 - 23
Log into TechHelp and select the Blackboard Request type to submit a Blackboard issue or training question. You will receive a response within 24 business hours (potentially 48 during high volume times).
Book an appointment through the TU Online Reservation System. Set up a time (9 a.m. - 5p.m.) to speak with a dedicated TU Blackboard Administrator to get answers to a particular issue or training question.