Blackboard

Blackboard is TU's method of delivering Fully Online, Hybrid and Web Supported Classes. Instructors can use a few or as many of the tools available within the Blackboard environment as needed.

IMportant News

New Blackboard Support

Effective June 30, 2018, Towson University ended its contract with the remote service, Blackboard 24/7 support. In response to faculty requests and on-going research, all Blackboard support for faculty and students is now provided by the newly expanded on-campus TU Blackboard team.

Support

PHONE SUPPORT

Speak with a TU Blackboard team member during hours of operation:

  • Faculty/Staff call 410-704-5151, option 2, then 4
  • Students call 410-704-5151, option 1, then 5

Note: BlackboardSupport services observe university planned and unplanned closures. During high volume times (beginning and end of the semester) there may be longer wait times.

HOURS OF OPERATION: fall 2018

August 20 - 26

  • Monday - Thursday: 8 a.m. 
  • Friday: 8 a.m. - 4 p.m.
  • Saturday & Sunday: closed

August 27 - September 3

  • Monday - Thursday: 7:30 a.m. - 10 p.m.
  • Friday: 7:30 a.m. - 4 p.m.
  • Saturday: Noon - 5:30pm
  • Sunday: Noon - 8pm
  • September 3 - TU Holiday Closed

HOURS OF OPERATION: Fall 2018

September 4 - December 18

  • Monday - Thursday: 7:30 a.m. - 11:30 p.m. 
  • Friday: 7:30 a.m. - 4 p.m.
  • Saturday: Noon - 5:30 p.m.
  • Sunday: Noon - 11:30 p.m.

TECHHELP

Log into TechHelp and select the Blackboard Request type to submit a Blackboard issue or training question. You will receive a response within 24 business hours (potentially 48 during high volume times).

SCHEDULED SUPPORT

Book an appointment through the TU Online Reservation System. Set up a time (9 a.m. - 5p.m.) to speak with a dedicated TU Blackboard Administrator to get answers to a particular issue or training question.

Workshops

Register for a workshop or book a departmental workshop.

Self-Help Documentation and Videos

Access documentation specifically created for TU faculty and students.

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