Support & Self-Help Resources
Student Computing Services
Contact us during regular hours
- Chat: Click Chat... in the lower right corner of any SCS webpage
- Phone: 410-704-5151
- Email: scs AT_TOWSON
- Text Messaging: 410-324-7271
- Online: submit a TechHelp service request or access self-help Knowledge Base articles
- Walkup (no appointment necessary): Academic Commons, Cook Library Main Floor. See hours.
- Make an in-person appointment: Academic Commons, Cook Library Main Floor
Reach us after hours
If you are calling outside our hours of operation, you can leave a voicemail message or talk to our answering service. The answering service is the best option for reporting widespread outages when we are not available. SCS staff will answer after-hours email, voicemail, texts and TechHelp service requests on the next business day.
Self-Help Resources & Support Partners
Use TechHelp to report issues, get support and search self-help articles in one place.Launch TechHelp
Student Technology Orientation
This guide introduces the computing systems, services and resources that are important to TU students, especially if you're new to campus!
Login Problems or Account Activation
Your NetID is the username and password combination you use to access your email, registration, Blackboard courses, and just about every other TU system and service on which you rely. If you need to activate your account or if you can't log in and need to reset your password, start with NetID Tools.
See or subscribe to OTS Alerts to stay informed of planned and unplanned system outages.
LinkedIn Learning Online Video Instruction
LinkedIn Learning provides free online tutorials on a wide range of subjects including computer fundamentals, media creation, office productivity, and many popular applications. TU students can access LinkedIn Learning on both computers and mobile devices using their NetID.
Get help with your student email, calendar and other Outlook features using our self-help docs and Knowledge Base links.
If you need help with Blackboard, access self-help resources for advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, log a TechHelp service request or call 410-704-5151.
Many professors use Panopto to record lectures and other course materials. Some require that their students use Panopto to record class assignments. For support, visit the Panopto Support page or call 1-855-726-6786 (Monday-Friday, 8 a.m.-8 p.m.).
TV Viewing & In-room Internet Access
If you are having problems with your Internet connection, visit our ResNet Internet Services page for advice and FAQs.
XFINITY on Campus™ is a video streaming service for students living in TU-supported residence halls. We also provide traditional cable TV service. Visit Towson's TV Viewing Options page for instructions and support options.
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