Support & Self-Help Resources

Student Computing Services

OTS Student Computing Services (SCS) provides a service desk, a computer lab, multimedia support, equipment loans, studios and ResNet support during hours of operation.

Contact us during regular hours

Reach us after hours

If you are calling outside our hours of operation, you can leave a voicemail message or talk to our answering service. The answering service is the best option for reporting widespread outages when we are not available. SCS staff will answer after-hours email, voicemail, texts and TechHelp service requests on the next business day.

Self-Help Resources & Support Partners

See guides for using technology at TU or search the TechHelp Knowledge Base for self-help how-to articles.

Student Technology Orientation

This guide introduces the computing systems, services and resources that are important to TU students, especially if you're new to campus! 

Login Problems or Account Activation

Your NetID is the username and password combination you use to access your email, registration, Blackboard courses, and just about every other TU system and service on which you rely. If you need to activate your account or if you can't log in and need to reset your password, start with NetID Tools.

OTS Alerts

See or subscribe to OTS Alerts to stay informed of planned and unplanned system outages. 

LinkedIn Learning Online Video Instruction

LinkedIn Learning provides free online tutorials on a wide range of subjects including computer fundamentals, media creation, office productivity, and many popular applications. TU students can access LinkedIn Learning on both computers and mobile devices using their NetID.

Outlook Email

Get help with your student email, calendar and other Outlook features using our self-help docs and Knowledge Base links.

Blackboard Support

If you need help with Blackboard, access self-help resources for advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, log a TechHelp service request or call 410-704-5151.

Panopto Support

Many professors use Panopto to record lectures and other course materials. Some require that their students use Panopto to record class assignments. For support, visit the Panopto Support page or call 1-855-726-6786 (Monday-Friday, 8 a.m.-8 p.m.).

TV Viewing & In-room Internet Access

If you are having problems with your Internet connection, visit our ResNet Internet Services page for advice and FAQs.

XFINITY on Campus™ is a video streaming service for students living in TU-supported residence halls. We also provide traditional cable TV service. Visit Towson's TV Viewing Options page for instructions and support options.

wēpa Pay for Print

Get help with wēpa through their support portal or by calling 410-704-WEPA. Printer locations and self-help resources are included on the SCS Printing page.