Support & Self-Help Resources

The Office of Technology Services (OTS) supports TU students with a wide range of services and resources. These include Student Computing Services (SCS), off-campus support partners, self-help documents, videos and online tools.

Changes for the fall 2020 semester

Some on-site services may be unavailable or require an appointment due to current safety precautions.

Student Computing Services

OTS Student Computing Services (SCS) provides a service desk, a computer lab, multimedia support, equipment loans, studios and ResNet support during convenient hours of operation.

Contact us during regular hours

  • Chat: Click Chat... in the lower right corner of any SCS webpage
  • Email:
  • Text Messaging: 410-324-7271
  • TechHelp: submit a service request 
  • Phone: 410-704-5151
  • In-person service by appointment only in Cook Room 35 

Reach us after hours

If you are calling after our hours of operation, you can leave a voicemail message or talk to our answering service. The answering service is the best option for reporting widespread outages when we are not available. SCS staff will answer after-hours email, voicemail, texts and TechHelp service requests on the next business day.

OTS Technology Workshops

OTS Training provides free, classroom instruction on various computing topics. Check out the workshop calendar and register online.

Self-Help Resources & Support Partners

Student Technology Orientation

This guide introduces the computing systems, services and resources that are important to TU students, especially those new to the campus.

Login Problems or Account Activation

Your NetID is the username and password combination you use to access your email, registration, Blackboard courses, and just about every other TU system and service on which you rely. If you need to activate your account or if you can't log in and need to reset your password, start with NetID Tools.

OTS Alerts

OTS Alerts can keep you informed of planned and unplanned system outages. Follow @OTSAlerts on Twitter or subscribe to the OTS Alerts emails.


When it comes to choosing a place to store your important files, there are many options, each with its own benefits and drawbacks. OTS’ Storage and Sharing Options Guide will help you make the best choices for your data.

OTS Training's Self-help Documents & Videos

This online library of documents and videos is a wellspring of useful technology information, particularly for those seeking topic overviews and hard-to-find advice.

LinkedIn Learning Online Video Instruction

LinkedIn Learning provides free online tutorials on a wide range of subjects including computer fundamentals, media creation, office productivity, and many popular applications. TU students can access LinkedIn Learning on both computers and mobile devices using their NetID.

Webmail Powered by Google

Get help with your student email, calendar and other Google features using our collection of resource links.

Blackboard Support

If you need help with Blackboard, open our student specific resources for advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, log a TechHelp service request or call 410-704-5151.

Panopto Support

Many professors use Panopto to record lectures and other course materials. Some require that their students use Panopto to record class assignments. For support, visit the Panopto Support page or call 1-855-726-6786 (Monday-Friday, 8 a.m.-8 p.m.).

TV Viewing & In-room Internet Access

If you are having problems with your Internet connection, visit our ResNet Internet Services page for advice and FAQs.

XFINITY on Campus™ is a video streaming service for students living in TU-supported residence halls. We also provide traditional cable TV service. Visit Towson's TV Viewing Options page for instructions and support options.

wēpa Pay for Print

Get help with wēpa through their support portal or by calling 410-704-WEPA. Printer locations and self-help resources are included on the SCS Printing page.


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