Performance Management & Disciplinary Issues

Employee Relations and Development offers guidance and assistance to employees and supervisors on work-related matters that prevent exceptional job performance. Our goal is to stimulate productive working relationships by helping all parties involved find acceptable resolutions to their concerns.

We are available to help you resolve issues that prevent productive working relationships. If you are in need of help, please reach out to us to schedule a conversation.

Performance Evaluations

Performance evaluations for all regular exempt, non-exempt and contingent II staff employees are rated on a streamlined scale with two options: "meets expectations" and "does not meet expectations." The evaluation forms are available on the forms repository. It is important to note that the evaluation forms have no effect on the calculation of merit pay, as evaluations and merit distribution are separate processes.


Workshops and programs are available to aid employees and supervisors with understanding and more effectively managing the performance management process.

  • Performance Management: The Employee's Role - Designed to provide employees with the tools and techniques to assess their own performance and communicate their accomplishments.
  • Effective Supervision Program (ESP) - Cohort style program consisting of theory and application of supervision. Supervisors will gain a better understanding of their role as supervisors and how they supervise. Among other topics, day 3 of the program focuses on coaching, job performance, and the performance appraisal process.
  • Post-ESP Performance Management Certificate - Managers and supervisors will learn to speak to the importance of performance reviews and know how to conduct them, and deliver timely and meaningful guidance and feedback. 

Probationary Period

All newly hired, promoted, or transferred regular staff at Towson University serve a probationary period. Regular non-exempt employees serve a six-month probation and exempt employees serve a 12-month probation.

During this time period, employees receive training, guidance, instructions and advice from their supervisors. Interim probationary reports are required at mid-point to document an employee’s progress.

If expectations are not being met, an employee may be rejected on probation. Occasionally, an employee on probation gets near the end of the specified time period and is not meeting performance expectations. In those cases, the employee’s probation period may be extended. Should a manager wish to extend the probation period or reject an employee on probation, they must first contact the Employee Relations & Development unit to discuss.


Employees and managers are encouraged to work through disagreements together; however, when an agreement over a disputed issue cannot be reached, Towson University has a grievance appeal process. It is a three-step process, starting with an informal discussion with the supervisor or head of the department. An employee could initiate the appeal by completing the Grievance Appeal Form. Additionally, the Employee Relations & Development unit should be contacted for guidance and assistance on this process.

If the issue is not resolved at the first step of the process, employees must contact the Employee Relations & Development unit to continue the process, as it becomes formal at that step and it is imperative that timeframes are adhered to since specific rules must be followed.

The staff grievance procedure is defined in the University System of Maryland (USM) policy on Grievances for Nonexempt and Exempt Staff Employees (PDF). Faculty grievances are addressed in the Faculty Handbook.

Employee Assistance Program (Inova)

The University System of Maryland employee assistance program is offered through Inova. Inova is a free self-referral and confidential service available to all faculty and staff, and members of their household, to help with personal and professional problems that interfere with the successful management of work and family responsibilities. Services include confidential counseling, legal services, financial services, identify theft services, work life referral services, online resources including access to on-demand seminars (PDF), and more. Services are available 24 hours a day, 7 days a week by phone at 1-800-346-0110 (TDD# 877-845-6465), and online at Provide "towsonu" as the username and password when prompted. 

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