Other Software Installation Requests

  

Installing Business-Related Software

Faculty and staff members have several options for installing business-related software onto their office computer:

Self-Installation

Use the following to see what software is available for self-installation (administrator rights not required):

Visit Software Distribution for additional information about these two methods.

Remote or Scheduled Installation

An on-site technical support staff member can install software using remote control or during a scheduled office visit. Contact the OTS Faculty/Staff Help Center or submit a TechHelp service request to have a staff member visit your office.

Network Installation

Software such as Adobe Creative Cloud Suite or ImageNow will be sent over the network to your computer. Contact the OTS Faculty/Staff Help Center for links to information about obtaining licensed software that is sent over the network to your computer.

Laptop Installation

If your laptop is plugged into the campus network, use one of the three options above. Otherwise, drop your laptop at the OTS Faculty/Staff Help Center to have software installed. This process takes approximately one to five business days.

Administrative Rights

When self-installing software applications or drivers, you will need Temporary Computer Administrator Rights. Our self-help tool available 24/7 lets you grant yourself those rights for up to three hours. This helps you keep your computer safe from viruses and malware. Before installing software, you must verify compatibility with your operating system one of these ways:

  • contact the OTS Faculty/Staff Help Center for assistance.
  • check with the vendor/manufacturer by checking the product's website or calling their support line.
  • search the Internet for Microsoft's official list of compatible software. Older software can often cause problems with new operating system versions.

Software and Hardware Support and Testing

After the OTS field support members installs a piece of software or hardware on your machine, he or she will have to go through a software/hardware testing process. This process is carried out to ensure the stability of your machine after the intended work on that machine has been completed. Only after a piece of software or hardware has passed the testing process can it be recommended for campus use. No action is required by the client to facilitate this process.